Personal Data Collection Policy

Last Updated: 12/01/2025

Introduction
Welcome to CASERO STONE. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website www.caserostone.com.my (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of personal data:

A. Personal Identification Information

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Payment information (for purchases or subscriptions)

B. Non-Personal Identification Information

  • IP address
  • Browser type and version
  • Device information (e.g., mobile, desktop)
  • Pages visited, time spent on pages, and clickstream data
  • Cookies and similar technologies (for tracking user behavior and preferences)

C. Sensitive Data

  • We do not collect sensitive personal data unless you voluntarily provide it. For example, health-related information or government-issued identification numbers.

2. How We Collect Your Data

We collect data through the following methods:

A. Direct Collection

  • When you fill out forms on our website, such as signing up for our newsletter, creating an account, making a purchase, or contacting us for customer support.
  • When you interact with us via email, chat, or other communication channels.

B. Automated Collection

  • We use cookies, web beacons, and similar tracking technologies to automatically collect data when you interact with our Site. This data helps us understand how you use our website and improve the user experience.
  • You can manage your cookie preferences through your browser settings.

C. Third-Party Collection

  • We may also receive personal data from third-party sources such as social media platforms (e.g., Facebook, Google), payment processors, and analytics tools (e.g., Google Analytics).

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To Provide Services: Deliver the products, services, or information you requested, such as processing orders, managing accounts, and delivering customer support.
  • To Improve Our Website: Personalize and improve your experience based on the data we collect from your interactions.
  • Marketing and Communication: Send you promotional emails, newsletters, and offers (you can opt out at any time).
  • Legal Compliance: Comply with legal obligations, resolve disputes, and enforce our agreements.

4. Sharing Your Data

We may share your personal data with the following parties:

  • Service Providers: Third-party companies that help us operate our website or provide services on our behalf (e.g., payment processors, hosting providers).
  • Business Partners: Companies that offer complementary products or services.
  • Legal Authorities: If required by law or to protect our rights, we may disclose your information to law enforcement, regulators, or other governmental authorities.
  • In the Event of a Business Transfer: If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you request that we delete your information, we will do so in accordance with applicable regulations.

6. Your Rights and Choices

You have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request that we correct any inaccuracies in your personal data.
  • Deletion: Request that we delete your personal data, subject to certain exceptions (e.g., if we need to retain it for legal reasons).
  • Opt-out of Marketing: Opt out of receiving marketing emails by clicking the "unsubscribe" link in the email or contacting us directly.
  • Data Portability: Request a copy of your personal data in a structured, commonly used, and machine-readable format.

7. Data Security

We use reasonable security measures to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you and personalize your experience. You can manage your cookie preferences through your browser settings.

For more information on how we use cookies, please refer to our [Cookie Policy].

9. International Transfers

If you are located outside of Malaysia, please be aware that your personal data may be transferred to, processed, and stored in Malaysia, where our servers are located. By using our Site, you consent to the transfer of your data to Malaysia.

10. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this policy periodically to stay informed about how we are protecting your data.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: caserostone@gmail.com
  • Phone: +60166546262
  • Address: No.1, Jalan Semtec 3, Semtec Park, 43500 Semenyih, Selangor